The Work of a Service Designer
I'm Cristina, a service designer interested in exploring social and environmental issues through
creative approaches to finding solutions.
Joining SJOG has allowed me to apply my skills and knowledge within an organisation with diverse
fields of action and a focus on positive social impact. It is my first role in the social care
sector, and after two years, I can say it's been an experience with many challenges, learning,
My job can take on different hues due to the versatility of creative tools. Service design
enables me to use design thinking to meet people's needs and desires, improve services, and
enhance efficiency from a human-centred perspective. Essentially, by understanding the various
components of a service, including its participants and surrounding systems, I strive to
identify opportunities for improvement. This may involve implementing a digital channel for
faster processes or developing a new model for individuals with complex needs.
At SJOG, I've analysed existing services and created detailed visual blueprints to provide
colleagues with insights
into the operational and user experience aspects of the organisation's complex services. I
actively participate in
research projects, focusing on qualitative analysis to understand the needs, frustrations, and
desires of service
users. This research is a key input for designing desirable proposals for service users. An
example of this is the
review of the paper "A Life Worthwhile."
Click here to read the research paper: https://sjog.uk/pdf/A-life-worthwhile_v3_2.pdf
And subsequent review:
To foster co-creation and creative thinking at SJOG, I have contributed to the Trailblazer
Programme and conducted
workshops that empower colleagues and provide them with new tools to rethink the challenges they
face in their jobs.
These sessions facilitate idea sharing and offer opportunities to develop and implement changes
to improve the way
we deliver services. Collaboration with colleagues is vital to the success of my work.
As part of the opportunities team, I collaborate on securing funding for projects across teams
and services. In this
role, I support shaping models, designing solutions, and disseminating proposals, ensuring they
integrate insights from research, workshops, and previous work to present compelling ideas.
Navigating the diversity of services provided by SJOG and understanding the backgrounds and needs
of the people we support are the most challenging aspects of my role, along with the inherent
complexity of the sector impacted by regulations and global events. Nonetheless, I strive to
inspire colleagues to think differently, encourage their initiatives, and leverage their
knowledge. By working together, we can deliver meaningful, sustainable support that addresses
Cristina Mogollon, Service Designer